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eAssistance Pro extracts knowledge out of the traffic data and presents it in a format which is business action oriented. All the historical traffic data is stored and then processed to present valuable insights about the visitors' traffic, based on which future course of action related to traffic enhancement can be determined. The software offers a flexible reporting mechanism which allows generating reports based on various user-specified parameters.

Monitor Website Traffic

With eAssistance Pro you can successfully monitor your website traffic every day and at the same time could very well measure your website's popularity. The live chat software is very well equipped to store your site traffic, and analyze visitors' web activities.
Visitor Statistics

Tracking visitor statistics shows you the email address, IP address, and name of visitors and give you an idea about where did they come from.
Page Traffic Leads

Page traffic report presents you with information about the top traffic sources, top landing pages or most visited pages.
Visit's Summary and Details

Get traffic related information in a summarized format that includes detailed information like visitor footprints, duration of stay at each page, reference, page views etc. The console shows the referrer URL as well displays icons for major search engines such as Bing, AOL, Ask, Google, and a lot more.
Traffic Charts

As Admin you could have everything like chats that got accepted, declined, invited, how many archives were recorded or total number of visitors in graphical presentation. In case you wish to modify the chart style, then you can do that as well.

Complete Visitor Statistics Log

You get an effective report about the website traffic with reliable details like:

  • Comprehensive site visitors log.
  • Source URL data which indicates from where a site visitor has arrived on to your website.
  • Site visitor's IP address and geographic location

Chat Transfer Report

Share customers' chat sessions with other operators in real time. You can transfer chat to another expert available in different department who could very well know better in any particular subject. Improve the quality of customer service delivery through chat interaction transferring capability.


Chat Transcripts of All Chat Sessions

View text transcripts of any previous chat sessions while chatting with your customers. Use these chat transcripts to analyze customer behavior and it could also assist you in training or guiding new members of your online chat service team.