eAssistance Pro Blog

In this competitive business environment, companies are striving best to achieve their projected goals. In order to gain all this accomplishments, company needs smart and positive employees who can deliver rich contributions to a company. However, the task of searching and recruiting a talented

What would be the most pleasant customer service channel? A. Is it Emails B. Phone, C. Or an Online live chat support It is a surprising response to find that ‘live chat support’ is no less than a phone support. Being a newbie, live chat support tends to become one of most important

The revolution of e-commerce industry has paved the way for secure payment mechanism over the Internet medium. Because of increased online transactions over the purchased services or product, companies have been geared up with a real-time customer support chat portals. This new chat concept has

What is the topmost priority for any online business? Without a doubt, it’s the customers for whom the entire business revolves around. Therefore delivering them a top-notch customer experience is what all companies seek for. But do you exactly know what your customers are expecting from

According to a recent survey, conducted by a renowned networking company, telecommunication industry always face numerous issues in providing an effective customer service. But they also mentioned that only 15% of customers lodge their complaint in case of any issue. So, if the services providers

Did you know - 85% of your business sales could be gone as “puff” because of poor customer support? A happy customer service isn’t just about communicating with customers on time, but it involves lot more aspects than you think. If you are establishing a customer support department

In last couple of years, Live chat software has gained enormous popularity in the e-marketing world. Studies shows that Live chat software downloads are increasing day by day due to its compatibility feature with CMS and CRM platforms. Millennials are fond of this amazing tool, as it is an

If you are concern and believe in providing best customer support services and have integrated live chat software for real time instant support, then without any doubt definitely you are going to impress your customers and will get their wows very soon. Chat software is in high demand by

If you are running an online business, then you would understand that how important it is to retain visitors for your eCommerce site. Which is why, store owners consistently seek for trying something new to hold up their website visitors and convert them to potential customers. In fact, the

Live chat agents daily tasks evolve dealing with customers, assisting them and providing with right solutions. Chat agents can be classified as sales, support and billing agents. If you are new to live chat and being assigned to handle chat queries we are going to tell you about some amazing