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How to add live chat in website

eAssistance Pro provides a phenomenal platform to collaborate with your visitors in real-time. Well to cherish all amazing features of eAssistance Pro, you just need to follow few quick steps. Here's an overview.

  • Create an account & customize as per your business needs
  • Paste code in your website
  • Download the Operator Console

Start chatting and tracking your visitors!

On a wider note, the aforementioned steps are dealt in detail for you to quickly 'Add Chat' feature in your websites.

Create an account by registering your details at our website. You will be automatically redirected towards your MyAccount section. Here you can perform all the customization related to your account. Along with, one operator and one department will be automatically generated in your account. The default operator account name and password is 'Demo'.

Hover your mouse over the 'MyAccount' tab and click on 'Get Chat Code'. You can find 6 different kinds of codes and option to add chat in Facebook page. Click on 'Get Code' in front of the option as per your specific needs. Simply choose department and copy the code. Now all you need to do is to paste it in your site's webpage in the designated section.

Once done, the job is over. You may instantly check the chat icon on your webpages and start providing chat help using the web-based operator console. However, for a customized and native look, start making changes in the account. Make use of the Help section to know how to customize your account and ensure a delightful experience for your customers.

One last step

To provide better assistance, download the Standalone Operator Console and install it.

To install the operator console, follow these steps:

  • Make sure that the computer meets the entire system requirements and has sufficient memory available.
  • Click on Download Operator Console link to download the operator console file.
  • Double click the Installer file
  • Follow the on-screen instructions. The setup install completion screen will be displayed.
  • Click Finish

Launch eAssistance Pro operator console and Login with an operator account.

In a nutshell

Add Live Chat to your website to:

  • Provide a convenient touch point to your visitors
  • Resolve Customer Queries instantly
  • Handle multiple customer queries simultaneously
  • Allow your visitors to multi task and cut the response wait time
  • Cut the heavy cost associated with call charges
  • Provide quality service, support and help
  • Develop better brand value with minimum efforts
  • Increase profits & sales

So, if one is just your visitor, leave an impression with eAssistance Pro or if he/she is your customer, amaze him/her with your services.