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Web Design

Know your customers

eAssistance Pro facilitates you to have proper insights on your customers' requirements with the help of geo-mapping or web traffic analysis features. You get to know what they are viewing on your website, their likes or dislikes which in turn can always be handy in situation where you require personalizing your support for visitors. In fact, you could very well send chat invitations that always encourage visitors to engage in a conversation which could further bring your customers understand more about your business.

Customer advice could be a key to success

Your customers are always in need of support as every customer is not an expert, so by providing live chat support for all categories of customers you ensure customer loyalty and at the same time could acquire new clients as well. Your expert designer available via Live Chat on your company website will be able to promptly and easily assist customers with their query and help them understand your web design service.

Save on Phone Costs while Providing Instant Service

With the expenditure of a typical customer telephone call being anywhere from $3 to $5, offering eAssistance Pro as an important element of your customer sales and support will certainly help in cutting down your monthly toll free and telephone costs and at the same time your sales and support could be handled via interactive live website chat.

Retaining customers gets lot easier

Chat software will be of great help for the web designers in dealing with the existing clients. They can both talk about the changes required in a completed project and further clients can always be in touch with the designers throughout the development process. This will not only reduce the production time but also will help in letting the customer know the work progress.

Increase conversion rates

Conversion rates are much higher for customers when they are able to interact with a representative via live chat while on a website. The operator chatting with the visitor can easily show and at the same time give details of some of the work already done and this conducting this simple exercise could boost the confidence of the visitor.

Major Benefits of offering eAssistance Pro Software for Web Designers:

Reduce staff costs

This live support chat software enables operators to handle numerous customers and assist with pre-sales questions and provide "after the sale" support simultaneously without any problem.

Save on sales and support costs

With eAssistance Pro you could always answer questions online immediately and cost-effectively.

24 hours customer care service

Whether it is questions about sales, support or information, with eAssistance Pro your support chat operators are available to serve customers 24 hours a day and could easily cater to customer demands.

Optimize your website

Real-time website monitoring performed with the help of eAssistance Pro can be very valuable in having insights so that you can refine marketing initiatives.