Home Tools Comparison Center
Tools Comparison Center
Feature | eAssistance Pro | Provide Support | Bold Chat | LivePerson Pro | Live2Support |
---|---|---|---|---|---|
Licensing and Pricing | |||||
Price per operator per Month | $7.00 | $15.00 | $29.00 | $99.00 | $9.00 |
Price per operator per Year | $67.00 | $99.00 | $296.00 | $990.00 | $51.00 (6 months) |
Multiple website support | ![]() |
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Price based on | Number of concurrent online operators | Number of operator profiles | Number of concurrent online operators | Number of concurrent online operators | Number of operator profiles |
Trial | |||||
Trial Duration | 15 Days | 10 Days | 10 Days | 8 Days | 7 Days |
Trial Limitations | Only 1 online operator | None | None | Only 1 online operator | 7 days free trail |
General Features | |||||
Automated chat state detection | ![]() |
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Possibility to invite visitors to chat from the operator side | ![]() |
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Chat transcripts | ![]() |
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Canned (pre-defined) messages | ![]() |
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Pushing pages from operator to visitor | ![]() |
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File transfer feature both for visitors and operators | ![]() |
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Emoticons in live chat messages | ![]() |
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Automatic URL and e-mail recognition in chat text for both operator and visitor | ![]() |
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"Party is typing" notification for both operator and visitor | ![]() |
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Smart call distribution methods | ![]() |
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Visitor Side | |||||
Customizable Post Chat Survey to request the visitor's feedback after the live chat | ![]() |
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Customizable Visitor Chat Messenger appearance | ![]() |
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Possibility to display the operator picture and greeting message in the Visitor Chat Messenger to make the live chat more personalized | ![]() |
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Chat transcript sending to the e-mail specified by the visitor | ![]() |
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Printing out the chat text from the visitor side | ![]() |
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Enabling/disabling sounds on the visitor side | ![]() |
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Pop-Up blockers resistance | ![]() |
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Operator Side | |||||
Downloadable operator console for Windows | ![]() |
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Multi-platform web-based operator console | ![]() |
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"Away" console state to prevent receiving new chat calls | ![]() |
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Possibility to invite additional operators to chat and transfer chat from one operator to another | ![]() |
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Operator-to-operator chats | ![]() |
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Possibility to handle multiple concurrent live chat sessions | ![]() |
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Visual and sound alerts to be notified about new calls, messages, etc. | ![]() |
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Co-browser feature for following and navigating your website visitors | ![]() |
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Spell checker to avoid errors in your messages to visitors | ![]() |
12 Languages | English | 10 Languages | |
Website Monitoring | |||||
Real time website monitoring | ![]() |
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Visitor details - IP, browser/OS, current page, navigation history | ![]() |
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Visitor details - geographic location | ![]() |
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Visitor details - Local time | ![]() |
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Graphics representation of visitors' country, browser/OS, search engine to get all needed information at a glance | ![]() |
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Referrer and search engine keywords detection | ![]() |
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Geo Location map to see where your visitors are from | ![]() |
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Possibility to pass variables from website scripting to monitoring | ![]() |
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Website Integration | |||||
Code supporting both plain and secure pages | ![]() |
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Code for emails | ![]() |
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Code for websites not supporting JavaScript | ![]() |
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Possibility to display different chat buttons on different websites, pages or places on the same page | ![]() |
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Possibility to display text chat link instead of chat icon | ![]() |
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Website monitoring possibility without live help icon/link displaying | ![]() |
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