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Tools Comparison Center

Feature eAssistance Pro Provide Support Bold Chat LivePerson Pro Live2Support
Licensing and Pricing
Price per operator per Month $7.00 $15.00 $29.00 $99.00 $9.00
Price per operator per Year $67.00 $99.00 $296.00 $990.00 $51.00 (6 months)
Multiple website support Yes Yes Yes Yes Yes
Price based on Number of concurrent online operators Number of operator profiles Number of concurrent online operators Number of concurrent online operators Number of operator profiles
Trial
Trial Duration 15 Days 10 Days 10 Days 8 Days 7 Days
Trial Limitations Only 1 online operator None None Only 1 online operator 7 days free trail
General Features
Automated chat state detection Yes Yes Yes Yes Yes
Possibility to invite visitors to chat from the operator side Yes Yes Yes Yes Yes
Chat transcripts Yes Yes Yes Yes Yes
Canned (pre-defined) messages Yes Yes Yes Yes Yes
Pushing pages from operator to visitor Yes Yes Yes Yes Yes
File transfer feature both for visitors and operators Yes Yes Yes Yes Yes
Emoticons in live chat messages Yes Yes Yes Yes Yes
Automatic URL and e-mail recognition in chat text for both operator and visitor Yes Yes Yes Yes Yes
"Party is typing" notification for both operator and visitor Yes Yes Yes Yes Yes
Smart call distribution methods Yes Yes Yes Yes Yes
Visitor Side
Customizable Post Chat Survey to request the visitor's feedback after the live chat Yes Yes Yes Yes Yes
Customizable Visitor Chat Messenger appearance Yes Yes Yes Yes Yes
Possibility to display the operator picture and greeting message in the Visitor Chat Messenger to make the live chat more personalized Yes Yes Yes Yes Yes
Chat transcript sending to the e-mail specified by the visitor Yes Yes Yes Yes Yes
Printing out the chat text from the visitor side Yes Yes Yes Yes Yes
Enabling/disabling sounds on the visitor side Yes Yes Yes Yes Yes
Pop-Up blockers resistance Yes Yes Yes Yes Yes
Operator Side
Downloadable operator console for Windows Yes Yes Yes Yes Yes
Multi-platform web-based operator console Yes Yes Yes Yes Yes
"Away" console state to prevent receiving new chat calls Yes Yes Yes Yes Yes
Possibility to invite additional operators to chat and transfer chat from one operator to another Yes Yes Yes Yes Yes
Operator-to-operator chats Yes Yes Yes Yes Yes
Possibility to handle multiple concurrent live chat sessions Yes Yes Yes Yes Yes
Visual and sound alerts to be notified about new calls, messages, etc. Yes Yes Yes Yes Yes
Co-browser feature for following and navigating your website visitors Yes Yes Yes Yes Yes
Spell checker to avoid errors in your messages to visitors Yes 12 Languages English 10 Languages
Website Monitoring
Real time website monitoring Yes Yes Yes Yes Yes
Visitor details - IP, browser/OS, current page, navigation history Yes Yes Yes Yes Yes
Visitor details - geographic location Yes Yes Yes Yes Yes
Visitor details - Local time Yes Yes Yes Yes Yes
Graphics representation of visitors' country, browser/OS, search engine to get all needed information at a glance Yes Yes Yes Yes Yes
Referrer and search engine keywords detection Yes Yes Yes Yes Yes
Geo Location map to see where your visitors are from Yes Yes Yes Yes Yes
Possibility to pass variables from website scripting to monitoring Yes Yes Yes Yes Yes
Website Integration
Code supporting both plain and secure pages Yes Yes Yes Yes Yes
Code for emails Yes Yes Yes Yes Yes
Code for websites not supporting JavaScript Yes Yes Yes Yes Yes
Possibility to display different chat buttons on different websites, pages or places on the same page Yes Yes Yes Yes Yes
Possibility to display text chat link instead of chat icon Yes Yes Yes Yes Yes
Website monitoring possibility without live help icon/link displaying Yes Yes Yes Yes Yes