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Offline Message Dialog

This section shows all messages send by visitors when live chat support was either completely offline or certain department to which the visitor wished to chat was unavailable.

Offline messages specific to any department will be displayed in the offline messages section of only those operators who are assigned to that department. This is to ensure that only the right person resolves the query for better support.

This section shows an overview of all available messages. Double-click on any message to view the complete message and send a reply to the visitor.