Input Panel
Input Panel is available inside the operator console and is only accessible when at least one active chat is ongoing in the console. This panel allows the operator to type and send chat messages from the console as well as transfer visitor chat to another online operator and enable/disable chat sound. Operators can use this section to push canned messages to visitors; set chat font, font size, font color, font style; cut/copy/paste text; and insert emoticons in chat. Along with, the input panel also displays a text 'typing' to indicate operators that the visitor is typing a response. The chat input area also allows the operator to edit responses for spelling mistakes. Right-click any wrongly spelled text to see all possible correct alternates or to add that word into dictionary. |