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Home Software Help Center Change Keyboard Layout

eAssistance Pro supports a lot of languages to appeal wide range of communities and regional languages. This widely helps organizations to extend customer support or basically communicate in the visitor's preferred language.

However to avail this feature, you need to change the keyboard layout while choosing a different language for real-time communication. Windows based keyboards can be configured to use a different language or keyboard layout, such as Spanish, Canadian Multilingual, or United States-Dvorak.

Follow the below mentioned steps depending upon your operating system to change the keyboard layout.


Windows 7 or Windows Vista
  • Click Start, type intl.cpl in the Start Search box, and then press ENTER.
  • On the Keyboards and Language tab, click Change keyboards.
  • Click Add.
  • Expand the language that you want. For example, expand French (Canada).
  • Expand Keyboard list, click to select the Canadian French check box, and then click OK.
  • In the options, click View Layout to compare the layout with the actual keyboard.
  • In the Default input language list, click French (Canada) - Canadian French, and then click OK two times.
  • In the Regional and Language Options dialog box, click OK.
  • Note The Language bar appears on the taskbar. When you rest the mouse pointer over this bar, a tooltip appears that describes the active keyboard layout.
  • Click the Language bar, and then click FR French (Canada).

Windows XP
  • Click Start, type intl.cpl in the Run box, and then press ENTER.
  • On the Languages tab, click Details.
  • Under Installed services, click Add.
  • In the Input language list, select the language that you want. For example, select French (Canada).
  • In the Keyboard layout/IME list, click Canadian French, and then click OK.
  • In the Select one of the installed input languages to use when you start your computer list, click French (Canada) - Canadian French, and then click OK.
  • In the Regional and Language Options dialog box, click OK.
  • Note The Language bar appears on the taskbar. When you rest the mouse pointer over this bar, a tooltip appears that describes the active keyboard layout.
  • Click the Language bar, and then click French (Canada).

Match the selected keyboard layout and actual keyboard

It is advised to configure your Windows keyboard layout depending upon the actual keyboard that you use. They need to match otherwise the keys on your keyboard may display different characters than those that appear on screen.

To ensure the selected keyboard layout matches the actual keyboard, follow these simple steps.


Windows 7/Windows Vista

  • 1. Click Start, type 'osk' in the Start Search box, and press ENTER.
  • 2. Match the onscreen virtual keyboard with the physical keyboard to ascertain that the layout matches.
  • 3. To check the uppercase characters, click the shift key on the keyboard or on the screen, and match the characters printed on the keyboard.

Windows XP

  • 1. Click Start, type 'osk' in the Run box, and then press ENTER.
  • 2. Match the onscreen virtual keyboard with the physical keyboard to ascertain that the layout matches.
  • 3. To check the uppercase characters, click the shift key on the keyboard or on the screen, and match the characters printed on the keyboard.