Manage Operator to operator chat:
I. When using web console: |
Step1: Click on View Operators and choose the operator with whom you want to chat. |
Step2:Click on Start Chat option before your chosen operator. |
Step3: A chat window will pop up on your screen as well as on the screen of your chosen operator. Put your query in the text box and start chatting with another operator. |
II. When using Operator console: |
Step1: Click on View Operators and choose the operator with whom you want to chat. |
Step2: Right click on the operator and an option “Invite to chat" will appear on your screen. |
Step3: A chat window will pop up on your screen as well as on the screen of your chosen operator. Put your query in the text box and start chatting with another operator. |