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Secure & Reliable

Security plays an integral part in defining any organization's future and success. Imparting the same formula, we have developed eAssistance Pro keeping in mind all security parameters. Secure measures and reliable features makes working with this tool highly futuristic, both for you and your visitors.

Start Chat Information

eAssistance Pro offers highly Secure and Reliable chat environment. The tool ensures secured Start Chat information collection. This is the information that visitors provide while initiating chat with Operators. It may contain important customer information that can prove vital for approaching and converting online visitor into possible customer. The start chat form is totally customizable as admin can set only required fields as per their business requirements.

Usage Security

Our application also ensures protection of confidentiality and availability of data by meeting different usage criteria. Every single operator must have a unique ID. In fact, users may edit passwords at any time, but it is important that passwords must be strong. The application and resulting access to data in the database is based on permission controls.

Apart from this, there are provisions to take care of both Server-based and Console-based Logs when you uninstall application from your system to avoid unauthorized access.

Block IP Address

We understand miscreants can be a menace to handle many a times. We have got you covered by providing you with the discretionary power of eliminating any nuisance creator over chat. Operators can simply inform the admin to block IP address of any irritant visitor.

Block Domains

With eAssistance Pro you could also avoid misuse of the Chat Button by allowing it to be used or accessed only by domains that have been specified. You may easily block one or more of your domains if you don't wish to get chat requests from the respective domain.

Server-based Logs

All the Server-based Logs including chat transcripts of all the operators working in your organization are completely safe against security breaches. All logs are treated as secret information and access to reports can be restricted using the permission system.

Chat Transcripts with Operator Consoles

Being an administrator or owner as you would perform sudden visits or audits in a physical store to check your business; you may do the same online with eAssistance Pro. Access the Chat Transcripts and Logs of any operator to see how they deal with your customers. All communicated data is stored within consoles on the Operator Desktop, but available only to authorized personnel.

256 bit SSL Encryption

The entire website is covered under Secure Socket Layer. Integrated with 256-bit SSL encryption, the software ensures high security right from the moment you register with us. In fact, the chat dialogue is conducted over a secure Internet connection, which proves very effective while sharing sensitive data or information between operators and chat partners. All data flow gets encrypted and then only shared over the web.