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Chat Surveys of Live Chat Software

Getting customer feedback is very important for your quality improvement plan as it lets you measure the efficacy of your service improvement initiatives. Asking customers direct questions gives you the opinion of the stakeholder that matters most and also gives customers the feeling that they are very important to you - an emotional bonding that must thrive for your business to grow.

eAssistance Pro offers customizable post-chat survey questions. You can add/delete questions as per requirement and also configure responses for them. It supports creating engaging and attractive surveys that customers feel inclined to participate in.

Post chat surveys appear at the end of operator-customer interaction and all the responses are stored centrally for analyzing the data and drawing valuable information that further helps in improving the service.