eAssistance Pro Blog

With Christmas around the corner, people all over the world are on shopping spree. It is the time to reach out to them with your products and services. You already might have planned some festive offers for them. But how will you roughly know what products or services your potential customers are searching on your website? How you are going to answer their queries and clear their doubts if they have some, about your products and services or offers? By being proactive, you can give more cheers to your customers and can bring more business to yourself.

That is why eAssistance Pro is the right tool you should have ahead of this festive season. eAssistance Pro gives you the much-needed interface for real-time visitor monitoring and a platform to interact with your website visitors through online chat. You can invite them for a chat, can offer them help, and can guide you to the relevant pages of the website. A direct interaction gives your customers the feeling that he is cared, and he spends more time on the website and eventually decides to purchase your product.

Here are some tips for you to spice up the online chat experience of the website visitor.

• Connect to the visitor by radiating the spirit of Christmas –Use the web interface as well as the eAssistance Pro interface to generate the festive mood. Start and end the conversation with Christmas wishes, and customize the image of the chat operators with Christmas related accessories. All these will make the visitor more connected to your site.

• Let the chat operators have a clear idea of the products as well as Christmas offers - As Christmas offers are limited time offers, most of the customers are readily willing to avail them. Therefore, it is essential that chat operators have a clear idea about them. In addition, it is highly recommended that they keep some reference material near them so that they can immediately check them in case of doubt.

• Provide the complete information – Provide complete information to the customer and help him to take decisions quickly, thus assisting him to shop without any confusion.

So, own eAssistance Pro before this Christmas and interact with your potential customers proactively. Wish you a happy festive season with increased business volumes and satisfied customers.