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Live Chat Tool and Human Resource Management

Posted on July 30, 2015

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In this competitive business environment, companies are striving best to achieve their projected goals. In order to gain all this accomplishments, company needs smart and positive employees who can deliver rich contributions to a company. However, the task of searching and recruiting a talented

How Live Chat Tool is Turning a Next-Generation Customer Support Tool

Posted on July 27, 2015

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What would be the most pleasant customer service channel? A. Is it Emails B. Phone, C. Or an Online live chat support It is a surprising response to find that ‘live chat support’ is no less than a phone support. Being a newbie, live chat support tends to become one of most important

How to Step-Up the Effectiveness of Chat Support on Websites?

Posted on July 14, 2015

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The revolution of e-commerce industry has paved the way for secure payment mechanism over the Internet medium. Because of increased online transactions over the purchased services or product, companies have been geared up with a real-time customer support chat portals. This new chat concept has

Engage Your Customers with Proactive Customer Support Approach

Posted on July 10, 2015

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What is the topmost priority for any online business? Without a doubt, it’s the customers for whom the entire business revolves around. Therefore delivering them a top-notch customer experience is what all companies seek for. But do you exactly know what your customers are expecting from

How Live Chat Software Can Overcome Telecom Industry Challenges

Posted on July 1, 2015

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According to a recent survey, conducted by a renowned networking company, telecommunication industry always face numerous issues in providing an effective customer service. But they also mentioned that only 15% of customers lodge their complaint in case of any issue. So, if the services providers

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