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Live Chat Tool and Human Resource Management

Posted on July 30, 2015

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In this competitive business environment, companies are striving best to achieve their projected goals. In order to gain all this accomplishments, company needs smart and positive employees who can deliver rich contributions to a company. However, the task of searching and recruiting a talented

How Live Chat Tool is Turning a Next-Generation Customer Support Tool

Posted on July 27, 2015

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What would be the most pleasant customer service channel? A. Is it Emails B. Phone, C. Or an Online live chat support It is a surprising response to find that ‘live chat support’ is no less than a phone support. Being a newbie, live chat support tends to become one of most important

How to Step-Up the Effectiveness of Chat Support on Websites?

Posted on July 14, 2015

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The revolution of e-commerce industry has paved the way for secure payment mechanism over the Internet medium. Because of increased online transactions over the purchased services or product, companies have been geared up with a real-time customer support chat portals. This new chat concept has

Engage Your Customers with Proactive Customer Support Approach

Posted on July 10, 2015

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What is the topmost priority for any online business? Without a doubt, it’s the customers for whom the entire business revolves around. Therefore delivering them a top-notch customer experience is what all companies seek for. But do you exactly know what your customers are expecting from

How Live Chat Software Can Overcome Telecom Industry Challenges

Posted on July 1, 2015

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According to a recent survey, conducted by a renowned networking company, telecommunication industry always face numerous issues in providing an effective customer service. But they also mentioned that only 15% of customers lodge their complaint in case of any issue. So, if the services providers

Live Chat is no Longer Counted in Customer Support Tool

Posted on June 24, 2015

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Did you know - 85% of your business sales could be gone as “puff” because of poor customer support? A happy customer service isn’t just about communicating with customers on time, but it involves lot more aspects than you think. If you are establishing a customer support department

5 Live Chat Trends You’ll See in 2015

Posted on June 23, 2015

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In last couple of years, Live chat software has gained enormous popularity in the e-marketing world. Studies shows that Live chat software downloads are increasing day by day due to its compatibility feature with CMS and CRM platforms. Millennials are fond of this amazing tool, as it is an

Three Magical Tips to Create Best Live Chat Experience…

Posted on June 12, 2015

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If you are concern and believe in providing best customer support services and have integrated live chat software for real time instant support, then without any doubt definitely you are going to impress your customers and will get their wows very soon. Chat software is in high demand by

Top 5 Benefits of Integrating Live Chat Tool to Your eCommerce Store

Posted on May 20, 2015

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If you are running an online business, then you would understand that how important it is to retain visitors for your eCommerce site. Which is why, store owners consistently seek for trying something new to hold up their website visitors and convert them to potential customers. In fact, the

Important Live Chat Tips for New Beginners

Posted on April 28, 2015

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Live chat agents daily tasks evolve dealing with customers, assisting them and providing with right solutions. Chat agents can be classified as sales, support and billing agents. If you are new to live chat and being assigned to handle chat queries we are going to tell you about some amazing

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